Returns & Exchanges

Due to the perishable nature of our premium smoked fish, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or incorrect, please contact our support team within 24 hours of receipt for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package to ensure all vacuum-sealed items are cold to the touch and the packaging is intact.

• 2.
  Document Issues

  If there is any damage to the product or shipping container, take clear photographs of the items and the shipping label for our records.

• 3.
  Contact Support

  Email our customer service team with your order number and photos within 24 hours of the delivery timestamp.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours and issue a store credit, refund, or expedited replacement shipment as needed.